Refund policy

At VividLivingArt.com, we partner with independent brands and suppliers to ship premium products directly from their warehouses to your door. Because your items are shipped straight from our partner facilities, all returns and refunds are processed directly by our suppliers to ensure the fastest service possible.

1. Return Window
You have 30 days from the date your tracking link shows "delivered" to request a return. Items requested outside this window cannot be accepted.

2. Item Condition
To be eligible for a refund, your item must be:
  • Unused, unwashed, and in the same condition that you received it.
  • In its original packaging with all original tags attached.
  • Free of any signs of wear, fragrance, or pet hair.
3. How to Start a Return
Do not mail packages back to the address on your original shipping box. To ensure your return goes to the correct supplier warehouse, follow these steps:
  1. Log into your account by visiting our Order History & Account Page.
  2. Enter your email address to receive a secure, 6-digit login code.
  3. Once logged in, go to your Orders page and click on the specific order containing the item you want to return.
  4. Click the Request Return button next to the eligible item, select your return reason, and submit the request.
  5. Once verified by our partner supplier, a prepaid shipping label will be generated and emailed directly to you.

4. Return Shipping & Fees
  • Return Labels: You must use the authorized return shipping label provided by our system. Packages sent using your own shipping method cannot be tracked or refunded by our suppliers.
  • Return Costs: A $8 return shipping fee will be automatically deducted from your final refund total.
5. The Refund Process
Once your returned package arrives at our partner supplier's warehouse, their team will inspect the item.
  • Approval: If the item meets the required condition rules, the supplier will process the approval.
  • Payout: The refund will be automatically issued back to your original method of payment.
  • Timeline: Please allow 5–10 business days for your bank or credit card company to post the refund to your account after the supplier approves it.
6. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please submit a photo of the item to our support team at support@vividlivingart.com within 48 hours of delivery. We will immediately coordinate with our supplier to issue a replacement or full refund at no cost to you.